Remote patient
monitoring (RPM) for
connections that matter

The RocheDiabetes RemoteCare solution is a premium tool that sits within the RocheDiabetes Care Platform, a health management solution that enables integrated Personalized Diabetes Management (iPDM).

This integrated diabetes tool utilizes the patient’s diabetes management apps and diabetes devices in order to help their healthcare professional deliver personalized care.

The RocheDiabetes RemoteCare solution enables you to see how patients are doing between visits, prioritize those who need attention and remotely adjust their therapy when needed. You can also record the remote care provided for potential reimbursment.

We want to help build a bridge between healthcare professionals and people with diabetes so they can manage their condition better and feel supported in their daily lives.

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benefits of roche telehealth

Benefits of our
RPM solution

Co-created with healthcare professionals, the RocheDiabetes RemoteCare solution is a health management tool that can assist you in managing your time better. It allows you to give remote diabetes care safely and offers convenient features for patients to share their information with you securely so you can identify their needs and make therapy adjustments in between scheduled visits.

The RocheDiabetes RemoteCare solution provides:


Remote personalized care

Offers a comprehensive picture of how people with diabetes are doing between visits, and provides visual indications when intervention may be necessary.

Online engagement

Can create a two-way dialog between healthcare professionals and people with diabetes, making it possible to share current diabetes information and aim for improved therapy engagement.

Secure data management

Incorporates strict measures and controls to protect the data of healthcare institutions and their patients, providing peace of mind on privacy to all users.

Efficient management of patients and costs

Makes it possible to keep an eye on progress in between visits, allowing healthcare professionals to remotely assess health status and adjust treatment if necessary, which may help reduce avoidable costs.

How does our remote patient monitoring solution work?

The RocheDiabetes RemoteCare solution is an all-in-one telemedicine tool which allows healthcare professionals to take action on diabetes even at a distance. View the video for more information.

The RocheDiabetes RemoteCare solution

making telemedicine work for you

This remote patient monitoring solution provides a set of tools to help analyze and act on diabetes data at a distance.

Evaluate patient status and prioritize
those at risk using the patient management view
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Visualize patient data and connect to multiple devices, apps and
solutions (through the RocheDiabetes Care Platform)
Track, analyze and act on glycemic patterns
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Communicate easily and securely with patients through the
integrated online chat, if necessary
telehealth roche platform
Record and report work done that can help facilitate potential reimbursement
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COVID-19 has brought new challenges to efficient delivery of diabetes care

The RocheDiabetes RemoteCare solution is a telemedicine tool that allows healthcare professionals to use time more efficiently while delivering secure proactive care — helping people to manage their diabetes in the safety of their homes.



Download our one-pager summarizing the functionalities and benefits of the RocheDiabetes RemoteCare solution



Learn more about how to use the RocheDiabetes RemoteCare solution with this step-by-step guide



Book a demo of the RocheDiabetes
RemoteCare solution

Learn more about our remote patient monitoring tool and what it can do for you

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Frequently asked questions

You can learn more about our remote patient monitoring solution by viewing the questions below or by contacting a Roche Diabetes Care Sales Representative.

Aimed principally at healthcare professionals and payers, as well as partners, the RocheDiabetes Care Platform is a key enabler of our integrated Personalized Diabetes Management (iPDM) approach. Through this integrated tool, we want to seamlessly connect healthcare professionals and people with diabetes, creating actionable insights so you can deliver more personalized care.
The RocheDiabetes Care Platform includes:
  • An open ecosystem that connects a wide range of diabetes management devices from Roche as well as third parties
  • Connection to the mySugr patient app
  • Visualization of diabetes relevant data through different views that transform data into actionable insights.

Integrated Personalized Diabetes Management (iPDM) is a holistic, patient-centric approach to diabetes management to bring true relief to people with diabetes worldwide. iPDM leverages connected devices, services and digital products to personalize solutions that limit the progression of the disease, strengthen healthcare professional, patient and payer collaboration, and improve outcomes to contribute to healthcare system sustainability.

Yes, the RocheDiabetes RemoteCare solution is a premium tool that sits within the RocheDiabetes Care Platform.

It offers a way for patients and doctors to stay connected outside of the traditional in-person clinical setting. There are various ways in which this can be applied. However, by utilizing online services and device connectivity, it is possible for healthcare professionals to keep an eye on the progress of patients and make timely treatment changes — all at a distance.

The RocheDiabetes RemoteCare solution is a remote patient monitoring tool that sits within the RocheDiabetes Care Platform. Apart from the benefits of the platform, the RocheDiabetes RemoteCare solution provides additional features, such as:
  • The possibility to track how your diabetes patients are doing between visits and prioritize those patients at risk
  • Easy and secure communication with your patients
  • The ability to record the time invested in providing remote care, facilitating reimbursement possibilities
  • And more to come!

Contact a sales representative to see a demo and to learn about pricing.

The RocheDiabetes Care Platform and the RocheDiabetes RemoteCare solution adhere to the highest technical standards to ensure the security of patient data.
  • All exposed endpoints use HTTPS with SSL/TSL
  • All personal data is encrypted in storage and in transit
  • Session and password management follows the Gigya Security Policy
  • The platform and application are HIPAA compliant
  • No Java or Flash plug-ins are supported

As stated in the terms and conditions of the RocheDiabetes Care Platform, Roche Diabetes Care will act as a data processor for the healthcare organization (data controller). To ensure compliance, Roche Diabetes Care created a Data Processing Agreement that stipulates how Roche Diabetes Care processes data on behalf of the data controller. The agreement includes the following:
  • Data is stored and processed in the USA via AWS
  • An overview of personal and sensitive personal data processed
  • Technical and organizational measures taken to protect data, such as encryption, physical access controls, correction, restriction, and erasure of personal data as required by law
  • Contact information for the Data Protection Officer at Roche Diabetes Care
  • Information about Roche’s sub-contracting agreement with Accenture for data hosting
  • Details regarding the supervisory power of the customer (data controller), such as rights to audit
  • Reporting in case of an incident
  • Roche Diabetes Care is aware the platform may need to undergo a Data Privacy Impact Assessment.
    Please contact our customer support team at 1-800-628-3346 for assistance or more information.

The RocheDiabetes Care Platform is certified to the following standards:
  • EN 62366 (Application of usability engineering to medical device)
  • 93/42/EEC (Medical Devices Directive)
  • Registered with INFARMED
  • Roche Diabetes Care is an ISO 9001
  • Certified company
The RocheDiabetes Care Platform also complies with the following quality standards:
EN 1041, EN ISO 14971, EN ISO 15223 and EN 6230