Care Platform

Welcome Accu-Chek® Connect Online, and Accu-Chek 360 Diabetes Management Software Customers, and thank you for your partnership!

Transition to the RocheDiabetes Care Platform in 4 easy steps!

Step 1: Explore the exciting new value that you and your patients will experience
Step 2: Create a RocheDiabetes Care Platform Account
Step 3: Train your team and start using with your patients!
Step 4: Stop using Accu-Chek Connect Online and or Accu-Chek 360 Diabetes Management Software

Accu-Chek Connect Online and Accu-Chek 360 DMS have a new face! As a valued Roche Diabetes Care customer, we are very excited to introduce to you the RocheDiabetes Care Platform!

Enabling you to quickly connect to actionable insights for more personalized approach to diabetes care with your patients!

Create an Account

RocheDiabetes Care Platform Features & Benefits

Open Connectivity

Download data from a variety of devices from a variety of device manufacturers

(for a complete list of compatible devices click here)

Pattern Detection

A tool to help you quickly assess what personal therapy issues may need to be discussed with your patient during a consult.

(up to 20 different patterns can be applied to each patient individually)

mySugr Integration

Get access to Accu-Chek patient data without having to do a USB data download.

RocheDiabetes RemoteCare

Proactive patient care, whenever it's needed.

Learn more

Why Transition?

If you have transitioned to the RocheDiabetes Care Platform, we thank you! If you have not yet transitioned to the RocheDiabetes Care Platform - No Problem, you still have time!

Important note: By December 31, 2022 all current Accu-Chek Connect Online and Accu-Chek 360 Diabetes Management Software customers Must transition to the RocheDiabetes Care Platform or find an alternative solution to manage patient data. There is still no cost to you!

As of December 31, 2022 we will no longer be distributing, servicing and supporting Accu-Chek Connect Online, Accu-Chek Connect App (inclusive of the Accu-Chek Connect Bolus Advisor - click here for more information), or Accu-Chek 360 Diabetes Management software.

Benefits at a Glance


  • Online for less hassle with back-ups and software
  • Secure data that conforms to HIPAA
  • Simple data transfer from 130+ diabetes management devices


  • Quickly gain insights on important aspects of data
  • Identify items that may require action
  • Supports quick, consistent clinical evaluations and decision-making


  • Facilitates high-quality communication
  • Helps with patient understanding about lifestyle and therapy changes
  • Helps clinicians and patients create specific care plan goals and identify new therapy options

Personalized care

  • Increases resource management
  • Helps streamline workflows

We acknowledge that change can be hard. So we have tried to make it as easy as possible. Don't worry, we will be with you every step of the way! And by the way; our new RocheDiabetes Care Platform basic service1 is still provided at no cost to you or your patients!

1 The RocheDiabetes Basic Platform includes: Open System Connectivity, mySugr integration for patients to share data, and Advanced Patterns for enhanced visualization of data

Training Provided

Training your team has never been easier! While we are always here to support you, we have designed a series of digital self-service support tools to help you get the training you need when your team needs it.

The good news is that the RocheDiabetes Care Platform will be familiar to you and your team.

After you create your RocheDiabetes Care Platform Account, you will get a series of emails that will walk you through your onboarding and training journey.

Here are the tools we provide:
  • Access to our Accu-Chek Call Center for email, chat, or phone support
  • A video training series to learn all of the features of the RocheDiabetes Care Platform (on average each video is 2 to 5 minutes in length).
  • A series of instructional one pagers that can be printed for reference
  • An onboard user manual
  • A series of on-boarding emails that will walk you and your team through your training journey.